CAI planning new Defiance headquarters

Credit Adjustments, Inc. (CAI), a faith-based call center and receivables management company, is planning a new 32,000 square foot headquarters in Defiance.

“We founded our company in Defiance more than 40 years ago,” said CAI chairman of the board, Michael Osborne. “Our community supports us, and we strive to support them. As we continue to drive our business forward on a national level, we wanted to firmly plant our corporate headquarters in Defiance – our home.”

Hunter Giles, manager, branding and communications for CAI, said, “The driving force for our new corporate headquarters is growth. We’re growing on a national level and as we grow, we want to help our community and team members grow with us.”

In spring 2019, construction will begin on CAI’s new headquarters and call center on Geneva Boulevard near the Latchaw Road intersection. According to CAI, the modern, two-story workplace will include an atrium and training and collaboration spaces. The building will be unique among call centers, with large windows that offer views of nearby wooded areas and make the most of natural light. Giles noted that while it’s still early in the building design, CAI is planning on designing the building with energy efficient glass and HVAC system, and the building will exceed ASHRAE 90.1 standards.

“But we aren’t stopping there,” Osborne continued. “Our new location is perfectly placed behind Kaitlyn’s Cottage, an organization that we love and support. We hope to create handicap accessible walking and hiking trails in that area for everyone to enjoy. It’s a way for our community to connect even more.”

Giles added, “Everything about this project has purpose – from the location, to the name of our Boulevard, to what our current location will be used for after we move to our new headquarters.”

Since its inception in 1977, CAI has been located at 330 Florence Street in Richland Township. When CAI moves into its new headquarters after the project is complete in 2020, it will be within the City limits, bringing jobs to the community and growth for the City, noted CAI. Its former location will be used by the Defiance Dream Center, a volunteer-driven non-profit organization that helps individuals realize their dream of reaching their full potential and leading a self-sufficient life.

“Also, as we expand our space, we will be adding approximately 100 new jobs to Defiance,” said Giles.

CAI has over 385 staff with offices in Defiance and Toledo and Manchester, New Hampshire, and subcontractors across the United States.

“We attribute our growth and success to the passion and visionary leadership team we have at CAI. When God presents us with opportunities, we listen and follow His guidance. This has led our company to valuable partnerships within the communities we operate in and has given us the ability to create positive lasting change,” said Giles. “We strive to change lives for the better in our communities and with the individuals we serve. That is our driving force that keeps us going, and the larger our company grows, the more we can reinvest in our community and employees.”

Leading the construction team are Beilharz Architects and Rudolph Libbe Inc., of the Rudolph Libbe Group, the construction manager.

“This project would not be possible without our partnerships and community support,” concluded Giles.